HOW DOES IT WORK?

Our Christmas savings club is not a credit facility.

 

Christmas can be one of the most expensive times of the year. There are so many things to consider including food, presents, drinks and more. All of this can easily add up and sometimes money is short. However, with Christmas savings clubs you can put together a plan that works for you. payments can be weekly, fortnightly, 4 weekly, or monthly. This gives you the chance to select a savings option which is perfect for your budget. One of the biggest advantages is that you’ll have no debt once Christmas comes. Everything is paid for and you can start your new year fresh, giving you a chance to enjoy the holidays as a family.

PAYMENT PLANS & DIRECT DEBITS

All our payment plans are set up in the check out stage of the website, you can choose the plan that suits you and also the date of your first payment. It takes 10 working days to set up your direct debit and any payment that is due to come out at the weekend or bank holidays will be taken the next working day so please make sure that the funds are still available on that day.

 

THINGS TO REMEMBER

  • Cancelling your order on the website doesn’t guarantee that your next payment wont go out of your bank.
  • A payment is sent for processing 5 working days before its due. We can not stop a payment once its been sent for processing.
  • If you cancel your direct debit for any reason, we will cancel your order.
  • A cancelled direct debit can’t be reactivated, you will have to place the order again on the website.
  • If you cancel the direct debit therefore cancelling the order you will incur our standard cancellation fee.
  • If for any reason your payments decline we will add the missed payment to your remaining plan.
  • If you fall behind on your payments please do not worry, we review payment plans regularly and adjust your payments accordingly.
  • All payment plans have to finish by the 16st October 2022.

 

PAYMENT SECURITY

To ensure that all customer funds are safe and segregated from any of our Bilco Direct accounts. All payments are processed and held by our FCA regulated payment processor, Access PaySuite Limited until such time as the product delivery process has commenced. Access Paysuite Ltd, Company registration number 4595169 and established in 2002, are an FCA regulated Payment Institution under licence number 730815 (formerly Eazy Collect) and a UK accredited Bacs Approved Bureau. To check Access Paysuite Ltd (formerly Eazy Collect) credentials click this link  Access PaySuite Limited,

CANCELLING OR ALTERING YOUR ORDER

You can cancel your order anytime up until 1st September this includes any alterations. To cancel your order please email us at orders@bilcodirect.co.uk If you cancel your order after the first payment has been taken there will be an administration fee of £10 up until 30th June. After this date the cancelation fee will increase to 10% or £25 which ever is the greatest. These fees go towards the costs of setting up your savings club account, payments and all admin work associated with this. If you cancel your order after the 1st of September or fail to complete all your payments you will not receive your hampers or a refund of any money paid up to that date. If you cancel your order at any time it is your responsibility to cancel the direct debit with your bank. If you fail to cancel your direct debit and a payment goes through we can not be held responsible for any issues this may cause.

 

REFUNDS

All refunds take 3 working days to process from the date of confirming your cancelled order or direct debit. The refund will be paid back into the account that the funds have come from and will go in to the account at anytime on the 3rd working day.

 

DELIVERIES

Delivery Charge

There is a £10 delivery charge on all orders under £300

We can deliver our Christmas Hampers, Gifts and Toys to anywhere in the UK.

 

HAMPER DELIVERIES

All our hamper deliveries come in two sections.

Dry delivery.

Frozen delivery.

If you live inside of our delivery area.

These deliveries will be made by our own delivery team. You will be notified by one of our sales staff with your delivery slot nearer the time.

This year the local delivery days will be between: Dry Deliveries: 21st-27th November, Frozen Deliveries between 5th-10th December.

Our gift and toy orders will be delivered by our own delivery vans and you will be notified of the delivery day by one of our sales team.

If you live outside of our delivery area.

These deliveries will be made by a specialist courier service. 

You will receive a letter from us giving you the delivery date and the courier will contact you prior to your delivery with your time slot. Our gift and toy orders will be sent out by a courier as well, we will notify you when your order has been picked up and a tracking number supplied so you can keep track of your delivery.

 

GIFT & TOY DELIVERIES

All of these deliveries are made via a courier service such as Royal Mail or UPS. We will contact you after the 30th October to arrange your delivery, you can postpone your delivery to a little closer to Christmas if this suits you Rather than having a load of toys arrive in November. All deliveries inside of our delivery area will be delivered by our own delivery vans.

 

 

If you would like anymore information about our deliveries or delivery area’s please feel free to contact us on 01474 823839 option 2 and one of our sales team will be happy to help.

Or email us on Mail@bilcodirect.co.uk